Common questions. Clear answers.
What happens during the free consultation?
What does BLACKLIGHT cost, and what determines pricing?
What happens in the first 30 days?
What’s the difference between advisory and execution?
Why use BLACKLIGHT instead of hiring another manager or more agents?
Can you work with our existing internal team?
Can you work with an existing BPO?
Can BLACKLIGHT manage CX or take over the full function?
Will we have direct access to BLACKLIGHT operators?
Can you work inside our existing CRM, Slack and operating systems?
Do we have to replace our existing technology?
How do you decide between CRM-native, bolt-on and standalone AI?
Can CX help uncover fulfillment, product, quality or operational problems?
How quickly can you start, and how long do engagements last?
Can you help us build or hire the permanent internal team afterward?
How do you handle NDAs, confidentiality and customer data?